Refund Policy

Refund Policy

1. Overview

At C3 Connect Networking LLC, we are committed to providing reliable home service plans and customer-focused support.
This policy explains how refunds, cancellations, and billing concerns are reviewed and resolved to ensure a fair and transparent experience for our customers.

By using our services, you acknowledge and agree to the terms outlined below.

2. Eligibility for Refunds

Refunds or billing adjustments may be considered under the following circumstances:

• Duplicate or unintended payments

• Services unable to be delivered due to a verified technical or administrative issue

• Billing errors or incorrect charges confirmed by our support team

• Service outcomes that materially differ from the agreed service scope

Each request is reviewed individually to ensure fairness and accuracy

3. Refund Request Window

Refund requests should be submitted within 7 business days from the date of invoice or payment confirmation.
Requests received after this period will be reviewed in accordance with applicable laws and service terms.

4. How to Request a Refund

To request a refund or billing review, please contact us at:

📧 info@c3connectnetworkingllc.com

Please include:

• Full name

• Invoice or reference number

• Date of payment (if applicable)

• Brief explanation of your concern

• Supporting documentation, if available

Our billing team will review your request and respond within 2–3 business days.

5. Review & Resolution Process

• All requests are carefully reviewed for eligibility

• Approved refunds are issued to the original payment method whenever possible

• Refunds are generally processed within 7 business days after approval

• A confirmation email is sent once the refund or adjustment is completed

If a refund cannot be processed due to technical limitations, an alternative resolution such as a service credit may be offered.

6. Cancellations

Customers may request cancellation of a service plan prior to service activation.
Once services have begun, we remain committed to addressing any concerns through service adjustments or support before determining refund eligibility.

7. Billing Concerns & Dispute Resolution

If you have questions or concerns regarding a charge, we encourage you to contact our support team directly.
Our goal is to resolve all billing matters promptly and professionally.

Contact Us

For all refund or cancellation questions, contact us at:
📧 Email: info@c3connectnetworkingllc.com
📞 Phone: +1 (810) 375-3445 , +1 (804) 480-4905
🌐 Website: https://c3connectnetworkingllc.com